Service topics
Warranty
Acoustic Signature is granting an extended warranty of
- 15 years for turntables and
- 5 years for tonearms
exclusively to registered products manufactured from October 2020. By introducing the extended warranty, our customers will benefit from the constantly optimized quality control process.
Please register your qualified Acoustic Signature product online within one month of the original date of purchase using the registration form on our website.
Product registration
You must register your new Acoustic Signature turntable or tonearm in order to benefit from the optional extended warranty. Please use the registration form on our website.
A registration is only aplicable for turntables and tonearms with a production date since October 2020. The extended warranty is only valid for the first purchaser. Any registered product must be purchased directly via Acoustic Signature or one of our officially authorized distributors or dealers.
The registration has to occur no later than one month after the date of purchase. Please note: It is not possible to register your extended warranty without a receipt or a proof of purchase.
Upgrades
You own an Acoustic Signature product and are interested in an upgrade? There is a long list of possible options – a new or an additional tonearm and cartridge, armboard extensions as well as silencer modules in a different finish are some of them. Almost anything is possible, even for older discontinued products in most cases. Please contact us or your authorized international distributor and let us know your wishes. We will be happy to help your dreams come true!
Care & maintenance recommendations
A proper and regular maintenance and care keeps the longevity of your Acoustic Signature product.
We do suggest carful cleaning of all aluminium surfaces with glass cleaner.
Important:
Do not use any harsh cleaners/detergents since they might harm the surface finish!
Repair service
If your Acoustic Signature product needs a repair, our outstanding repair service is happy to help! Please get in touch with us via the following service page:
Spare parts
The longevity of our products is an important quality feature for Acoustic Signature. Therefore any part of any product manufactured in the past is available as a spare part. You may request these original high quality parts by our spare parts service here:
Customer reviews
Thanks a lot for the fast support! You great customer service really impresses me.
D. D. (Germany) on a repair
Thanks again for the great service on modifying my turntable. Everything worked perfect and the result is really great. It is a huge benefit according to the depth and on moments of silence without a signal. It does now fit all of my acoustic needs. So thanks again for everything!!
H. G. (Germany) on the service / modification of his Samba
Downloads
Downloads (instruction manuals, brochures, data sheets) are located in our download archive:
Tip:
All product downloads are as well available on each product page for easier accessebility.
International distributors
All authorized international Acoustic Signature distributors are listed in our distributor section…
Test reports & reviews
Any new as well as historic test reports and reviews are archived at our test report section. The reports on a specific product are as well shown on each product page for your convinience.